Legal

Privacy Policy

Last updated: May 2026

Introduction

Osborn Associates Ltd ("we", "us", "our") is committed to protecting the privacy and security of personal information. This privacy policy describes how we collect, use, store and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Osborn Associates Ltd is a company registered in England and Wales (Company Registration Number 02935660) with its registered office at South Barn, Crockham Park, Edenbridge, Kent TN8 6SR.

Information We Collect

We may collect and process the following categories of personal data:

Name, email address, telephone number and organisation when you contact us or submit an enquiry
Professional information such as job title and company name
Project-related information you provide in correspondence or through our contact forms
Technical data such as IP address, browser type and operating system when you visit our website
Cookie data and website usage information
CV and application details if you apply for a role with us

How We Use Your Information

We use your personal data for the following purposes:

To respond to your enquiries and provide the services you have requested
To manage our contractual relationships with clients, partners and suppliers
To process job applications and manage recruitment
To send you relevant information about our services where you have consented
To improve our website and the quality of our services
To comply with legal and regulatory obligations

Legal Basis for Processing

We process personal data on the following legal bases:

Contractual necessity - where processing is necessary to perform a contract with you
Legitimate interests - such as responding to enquiries, improving our services and maintaining business relationships
Consent - where you have given us specific consent for a particular purpose
Legal obligation - where processing is necessary to comply with a legal or regulatory obligation

Data Sharing

We do not sell, trade or rent your personal data to third parties. We may share your information with trusted third parties in the following circumstances:

Service providers who assist us in operating our website or providing services to you
Professional advisers including lawyers, auditors and insurers where necessary
Regulatory authorities, law enforcement or other bodies where required by law

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

For enquiries that do not result in a business relationship, we will typically retain your data for no longer than two years. For client and project-related data, we retain information for a period appropriate to professional indemnity and contractual obligations.

Data Security

We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. We hold Cyber Essentials Plus certification, which demonstrates our commitment to cyber security best practice.

Your Rights

Under data protection legislation, you have the following rights:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data in certain circumstances
The right to restrict or object to the processing of your data
The right to data portability
The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond within one month.

Cookies

Our website uses cookies to distinguish you from other users and to improve your experience. We use essential cookies that are necessary for the website to function, as well as analytical cookies that help us understand how visitors interact with the site. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Complaints

If you have any concerns about how we handle your personal data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Data Protection Contact

If you have any questions about this privacy policy or our data practices, please contact us.

Email admin@osbornassociates.com Post Osborn Associates Ltd
South Barn, Crockham Park
Edenbridge, Kent TN8 6SR